Shipping policy

SHIPPING POLICY

HIRI SILK ships handcrafted silk products from Vietnam to customers worldwide.

SHIPPING RATES & DELIVERY TIMES

United States
Standard Shipping: $5
Free shipping on orders of $70 or more
Estimated delivery: 7–11 business days

Vietnam
Standard Shipping: $3
Free shipping on orders of $20 or more
Estimated delivery: 3–5 business days

International
Standard Shipping: $15
Free shipping on orders of $70 or more
Estimated delivery: 10–18 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, holidays, and other circumstances beyond our control.

ORDER PROCESSING

Orders are normally processed and prepared for shipment within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING ADDRESS

Please make sure your shipping address, email address, and phone number are complete and accurate when placing your order.

HIRI SILK is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges, if applicable, are determined by the destination country's customs authorities and may be the responsibility of the customer.

DELIVERY ISSUES

If your package appears to be delayed, lost, or damaged in transit, please contact us with your order number and tracking information. We will work with you and the carrier to help resolve the issue.

CONTACT

HIRI SILK
Email: makanavietnam@gmail.com
Phone: +84 393 905 499
Physical address: Thôn Bắc Sơn, Xã Hải Tiến, Ninh Bình Province 428970, Vietnam